Metropolitan Plumbing, Electrical and Air Conditioning is pleased to announce that we have won the coveted 2021 Product Review Award for the Plumbers category. This latest award for outstanding customer satisfaction follows on from last year when Metropolitan also took out the 2020 Plumbers award. We are now back-to-back Product Review Award winners!
The team at Metropolitan is immensely proud of the achievement and considers customer satisfaction to be the most important aspect of the business. It is our award-winning plumbers who also conduct Metropolitan’s air conditioning work, which is why we’re especially excited about the news.
David Ellingsen, Metropolitan Founder and Owner, was ecstatic when he discovered that his business had earned the award two years running.
“After 25 years in the industry, it’s great to be recognised for delivering customer excellence,” says David. “Winning two years in a row further cements our credibility and means potential customers are more likely to choose Metropolitan over the competition.”
With over 270 results for plumbing services on Product Review, Metropolitan leads the pack in terms of overall customer satisfaction and the total number of user reviews.
To be eligible for a Product Review award, a business requires a minimum customer satisfaction average of 4.1 stars out of 5. Metropolitan Plumbing is resting on a healthy 4.6 average across 880-plus user reviews with over 760 being 5 Star reviews.
“Reviews are incredibly important to the business,” adds David. “Frequent 5 star reviews prove that customers are pleased with our work and suggest that we are leaders in our industry.”
Product Review is Australia’s longest-running and most comprehensive user review website where consumers can review products and services to provide others with recommendations on which businesses are reliable and trustworthy.
Metropolitan Plumbing, Electrical and Air Conditioning is one of Australia’s leading trade brands with over 25 years servicing the nation’s capital cities and surrounding areas.
We specialise in providing emergency service with a commitment to being at your home within an hour of the booking*. We are also available around the clock, 24/7 and even on public holidays.
David adds, “When it comes to the trades, customers tend to avoid booking after hours because they fear the price. Metropolitan is unique in that we provide after hours service at no extra cost, and this includes weekends. We can arrive when at a time that’s convenient for customers, and our next step is to further promote this aspect of the business.”
All Metropolitan plumbing, electrical and air conditioning work including installation, servicing and repairs is backed by a 12 months warranty, and we also offer $0 deposit payment plans* to provide consumers with more flexibility and peace of mind.